Yearly Archive: 2025

Split-screen illustration comparing a manager with 5–9 direct reports and a Customer Success Manager handling 15–25 customers plus meetings, escalations, reporting, renewals and strategy. 0

Management Is Hard. So Is Being an Individual Contributor.

Management is stressful, but so is individual contribution when workloads are unrealistic. If we accept limits on how many people a manager can effectively support, why do we expect CSMs to maintain meaningful relationships with 20, 30 or more customers?

People attending a concert 0

Hillbilly Moon Explosion live: a great night… Well, almost for Everyone

Finally saw Hillbilly Moon Explosion live after years of Spotify obsession. Great energy, solid setlist with our favourite tracks, and a crowd of all ages enjoying the vibe. Most of the band were friendly and down-to-earth — special shoutout to Sylvain for being a legend. Only downside? A major customer success misstep