How many customers can a CSM work with?
If you feel you are given way too many customer to look after, you are probably right. In this article we explore the ideal number to give good customer service and live a happy and healthy life
Victim of Success Blog
itch batch downloader v0.1.0 released!
downloads all your stuff from your itch.io account, useful if you bought on itch.io and want to have your purchases batch-downloaded and updated offline
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macOS Ventura issues with multiple monitors
Having issues with Microsoft Remote Desktop on a Mac running macOS Ventura? It might be your Color Profile. A couple of things to try:
Remote desktop and PC names
Easily identify your Windows box by placing the computer name in the taskbar
Windows File Explorer Not Responding (Solved)
Windows File Explorer was freezing, stop responding and crashing. It drove me crazy for a while. Eventually I found out it was related to a mapped network share
itch batch downloader v0.1.0 released!
downloads all your stuff from your itch.io account, useful if you bought on itch.io and want to have your purchases batch-downloaded and updated offline
Dexter Stardust on M1 MacBook
I learned how to do it stuff by trying to make games work on my Olivetti M24 (circa 1990). Fast forward to 2022 and I learn new stuff by trying playing games on an Apple M1
KeePass 2.50 on CrossOver on 21.1.0
A pretty strange error message I am not seeing on the current version of KeePass. However. if you landed here by searching, it still might be useful to you!
How to use ProtonVPN nodes with the OpenVPN Connect client
The ProtonVPN Client didn’t work as expected for me, so I tried OpenVPN Connect and found out a small change is needed to make it work. Read more about this here
String permutations sample code
A really simple project in Xojo, just for fun and because I noticed there were examples of string permutations code in so many languages but Xojo. I fixed that. You are welcome
Black boxes and notifications on macOS Catalina
macOS Catalina on a Mac Mini from Mid-2011. Yes, that is possible, but then you (might) get black boxes. Read about some suggestions on how to get rid of them!
Core PHP + Okta Login Example
Encountered a funny error while testing an Okta tutorial. This is the story of how I overcome the problem and lived happily ever after
Shaarli and external links in a new tab
I love Shaarli. I loved it less when I found out links were opened in the same tab as Shaarli itself. Then I felt in love again when I found out this plugin to open links in new tabs. Eventually I modified it. Read about the excellent modification!
Getting ready for the next job interview
An idea you can reuse for your next interview. If you are going on site of course. You can always build something similar for your email signature for remote interviews too. That’s all. What else? Ah, yes. Break a leg!
This software is not supported on your system
How to force-install something you are not allowed to install on your Mac in the first place? Nobody likes being told what they can and cannot do. And a customer success manager and his Mac Mini are no exception
AnyDesk connection drops with status “anynet_unknown”
Problem: connection from an Anydesk PC client to a macOS AnyDesk instance drops after a few seconds/minutes with the the following error message: “anynet_unknown”. Read about a possible solution to it
Thank you for not having done it
Don’t forget to celebrate things that didn’t happen. Those are as important as things that happened
Customer Success in the Security Industry
It was great to spend 30 minutes discussing with Rick Adams from Practical CSM about the role of the Customer Success Manager in the Security Industry!
How many dates and activities are keeping your mind busy?
I keep track of important deadlines and expiration dates with a project management tool. A calendar also will do. However you do it, make sure you do it
Add your endpoints to your SIEM (Cisco AMP4EP APIs)
Tutorial: how to integrate data from Cisco AMP4EP into your SIEM with Ruby, Postman and some command line
Commodore Amiga – Remember when computing was fun?
Do you remember Commodore? And Amiga? They are still pretty much alive. Here is a whiteboard animation on how to get started with the latest OS available at the time of writing
