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Ahold Delhaize’s latest cybersecurity update shows how quickly a security incident can disrupt the customer relationship. On 19 October, the supermarket group confirmed malicious activity behind the incident first disclosed a week earlier and announced that it had filed a formal report with Dutch police. Protective shutdowns affected websites and apps across most of its brands in Europe and the United States, while physical stores remained open.

Recovery is progressing, but some services remain unavailable. Albert Heijn’s website and app are back online, with home deliveries expected to resume on 23 October. US e-commerce services are expected to return in the coming days. The company says it currently has no evidence that sensitive customer, employee or partner data was taken, although the investigation continues.

The disruption also reaches the benefits that encourage customers to keep shopping. Grocery Dive reported that the outage restricted access to loyalty accounts and rewards through the affected US websites and apps. When customers cannot order their groceries or redeem the savings they expected, shopping elsewhere becomes an attractive option. The extent of any lasting customer loss remains unknown.

For Customer Success teams, this offers a practical lesson: incident planning should include the people whose routines and business processes depend on the service. Clear updates, usable workarounds and realistic expectations can help customers navigate the disruption. Once systems return, follow-up should establish whether customers can actually complete the tasks that matter to them.

For cybersecurity vendors, it is also a useful conversation to bring into business reviews. Alongside adoption and technical coverage, ask how the customer would maintain essential services during an incident, who would communicate with affected users, and how recovery would be verified. Those questions connect security investment to something customers understand immediately: being able to keep doing business.

Artificial intelligence is helping customer-facing teams reduce manual work, but measuring the business benefits remains a challenge, according to ChurnZero’s 2026 Customer Revenue Leadership Study.

The research surveyed 580 Customer Success and revenue leaders at B2B software and services companies. While 81% of respondents said AI reduced time spent on manual tasks, half reported having no consistent method for measuring its impact. Among Customer Success leaders specifically, that measurement gap reached 63%.

The findings also suggest that adoption remains at an early stage: 63% of leaders described their organisations’ AI maturity as tactical or operational, while just 16% placed themselves at a strategic or AI-driven level.

For Customer Success managers, a practical implication is to connect efficiency gains to specific customer outcomes. If automation frees up time, does that translate into faster onboarding, earlier intervention when customers struggle, or better progress towards agreed goals? Tracking those changes would make the value of automation easier to assess.

The study uses self-reported data and was published by a Customer Success software vendor, so its findings should be read as a snapshot of respondents’ experiences.

Gloom’s corridors are getting another round of attention. Gloom Reforged, Andiweli’s enhanced version of Black Magic’s Amiga shooter, builds on the original source code with support for ECS and AGA machines alongside Picasso96 graphics cards. Its aim is to preserve the game’s atmosphere and gameplay while improving its presentation and usability.

The latest GitHub release, version 2.4.0, published on 8 October, concentrates on performance and compatibility. Picasso96 output benefits from faster memory copying in place of redundant pixel-by-pixel preparation, while revised display-mode detection fixes a crash affecting MediatorTX systems. The accompanying GloomBench benchmark incorporates the latest rendering optimisations, and the installer now offers separate options for AGA/P96 use and the additional data files needed for ECS/EHB.

The wider project brings reworked weapons and HUD elements, smoother transitions between light and darkness, improved distance fog, optional reflections and blob shadows. Support also extends to Gloom Deluxe, Gloom 3 and Zombie Massacre. These additions come with a substantial hardware appetite: the developer strongly recommends a PiStorm or a 68060 running at around 100MHz to maintain frame rates near the engine’s 25fps ceiling. ECS compatibility therefore does not mean an unexpanded Amiga will deliver a comfortable experience.

There is also a change ahead for distribution. The developer says 2.4.0 will remain available free through GitHub and Aminet, while version 3.0 and subsequent updates will be offered exclusively as paid releases on itch.io. Planned additions include genuine 640×480 and 854×480 rendering, beyond simply enlarging the existing image. Those higher-resolution rendering features are announced for future updates.

The itch.io page currently lists the 2.4.0 package at €6.99 or more, with access to future updates. For Amiga owners curious about the changes, the free release provides a way to try Reforged before deciding whether to support its next stage.

You know the corridor. You know where the imp is waiting. You have probably collected that shotgun more times than you have checked the smoke alarm. Then the room tilts, the floor stops being compulsory, and you realise you have arrived in a spaceship.

Doomscent, a fan project shared on 11 October, combines Doom’s levels with Descent’s cockpit, movement, controls and weapons. The premise is wonderfully direct: take those familiar demon-infested spaces and fly through them. Somewhere, a marine has finally decided that walking is an inefficient way to deal with Hell.

The attraction is the change in perspective. Familiar rooms become places to manoeuvre through, and the comforting distinction between floor and ceiling becomes rather less dependable. Anyone whose sense of direction barely survived Descent may want to keep a reassuringly stationary object nearby.

The experiment has already expanded beyond Doom. The creator reports support for Chex Quest, Heretic and Hexen, under the suitably ridiculous names Chexscent, Herescent and Hexscent. They also added an optional ship-bobbing effect after a commenter missed the Pyro’s gentle movement while stationary. Apparently, even when two games are being enthusiastically welded together, the little details still matter.

The creator openly describes an AI-assisted workflow using Claude, followed by playtesting and further prompts to fix movement issues. Their account puts the initial result at 26 prompts and around three hours. That is the author’s development account, rather than a measure of how thoroughly every level or game combination has been tested.

You will need your own Doom and Descent game files, with full or shareware versions supported according to the announcement. Downloads and information are available through the project’s GitHub repository, alongside a gameplay video for anyone who wants to see the collision before climbing into the cockpit.

Doom’s corridors have endured plenty over the years. Their latest problem is parking.

Windows93 has entered its third major incarnation, with creator Jankenpopp celebrating the V3 launch earlier in 2026 through an online launch party. The official site now identifies itself as version 3.2.0, giving returning visitors a reason to revisit this peculiar corner of the web. More than a decade after its original appearance, the imaginary operating system has moved beyond the versions that first made it an internet curiosity.

If your memories of computing involve crowded desktops, strange little programs and clicking things just to see what happens, Windows93 has a rabbit hole waiting for you. This free web art project turns a browser tab into an imaginary operating system, mixing retro computing with internet humour and deliberate absurdity.

Created by French artists Jankenpopp and Zombectro, the project dates back to 2014. Its desktop provides access to applications, artworks and fragments of digital culture, borrowing the familiar appearance of old Windows interfaces to house something considerably less predictable. This is an independent parody; Microsoft never shipped this particular flavour of desktop chaos.

The attraction is discovering what sits behind the icons. Games, visual jokes and peculiar utilities turn the desktop into a collection of distractions. Earlier versions featured the wonderfully named Cat Explorer, a solitaire variant called Solitude and an ASCII rendition of Star Wars. Familiar software conventions become opportunities for mischief, with productivity apparently somewhere near the bottom of the requirements document.

For enthusiasts with actual vintage hardware, the project has another interesting corner: an alternative website designed for old computers. Its introduction says it was tested first on a modified 1986 Macintosh Plus. It includes an ASCII desktop, games that work without JavaScript, and a portal called Voilà! that simplifies modern webpages on the server and converts images into ASCII art or dithered GIFs. That makes it a particularly fitting companion to the main project’s retro aesthetic.

Windows93 remains free, with donations supporting hosting, maintenance, development and preservation. Its appeal is easy to understand: an invitation to spend a little time exploring a computer interface without needing to achieve anything useful. Open an icon, follow a distraction, and remember when discovering a strange website was entertainment enough.