News Topic: Customer Success

Illustrated supermarket scene with groceries, a loyalty card and a phone showing a shopping warning, while an employee helps a customer.

Ahold Delhaize Cyber Incident Puts Customer Loyalty to the Test

Ahold Delhaize’s cyber incident has disrupted online shopping and access to loyalty rewards, putting customer trust under pressure. For Customer Success teams, it highlights the importance of clear communication, practical workarounds and follow-up throughout recovery.