Customer Success Is Not the Department That Does Everything
Customer Success becomes ineffective when it is made responsible for every internal failure. Here is how leaders can restore clear ownership, useful metrics, trust and real accountability.
Tagged: CUSTOMER SUCCESS MANAGEMENT
Customer Success in Cybersecurity: Why Security Starts With People, Not Software
Fabio joins Rick Adams to discuss the human side of cybersecurity and the role Customer Success plays in turning security tools into real business outcomes. From usability and trust to risk reduction and behaviour change, this episode shows why security starts with people, not software.
