Tagged: SCALABILITY

Split-screen illustration comparing a manager with 5–9 direct reports and a Customer Success Manager handling 15–25 customers plus meetings, escalations, reporting, renewals and strategy. 0

Management Is Hard. So Is Being an Individual Contributor.

Management is stressful, but so is individual contribution when workloads are unrealistic. If we accept limits on how many people a manager can effectively support, why do we expect CSMs to maintain meaningful relationships with 20, 30 or more customers?