a Customer Success Manager's Notes to Self
An idea you can reuse for your next interview. If you are going on site of course. You can always build something similar for your email signature for remote interviews too. That’s all. What else? Ah, yes. Break a leg!
How to force-install something you are not allowed to install on your Mac in the first place? Nobody likes being told what they can and cannot do. And a customer success manager and his Mac Mini are no exception
Problem: connection from an Anydesk PC client to a macOS AnyDesk instance drops after a few seconds/minutes with the the following error message: “anynet_unknown”. Read about a possible solution to it
Don’t forget to celebrate things that didn’t happen. Those are as important as things that happened
Fabio joins Rick Adams to discuss the human side of cybersecurity and the role Customer Success plays in turning security tools into real business outcomes. From usability and trust to risk reduction and behaviour change, this episode shows why security starts with people, not software.
I keep track of important deadlines and expiration dates with a project management tool. A calendar also will do. However you do it, make sure you do it
Tutorial: how to integrate data from Cisco AMP4EP into your SIEM with Ruby, Postman and some command line
Do you remember Commodore? And the Amiga?
Believe it or not, the Amiga is still very much alive. Here is a short whiteboard animation showing how to get started with the latest Amiga operating system available at the time of writing.
Can learning work better when it feels like play? A simple memory card game becomes a small experiment in turning business training into something people actually want to return to.
Who says technical documentation has to be dry? A look back at how a highly technical Oracle BI Publisher tutorial from 2016 became a comic-style experiment—and why making tech accessible is always a good idea.
